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How can I contact you?
Click on the Contact Us link in the Customer Service menu.
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When does my order need to ship to arrive in time for Christmas?
If you are ordering with UPS Ground delivery service, the last day to ship is Monday, DECEMBER 17th, 2007 for East Coast delivery before Christmas. Orders must be received no later than 3:00pm PST on December 17th to ship the same day. We cannot guarantee orders shipped UPS Ground on December 17th or later will arrive to the furthest destinations by December 24st, the last UPS delivery day before Christmas. From December 18th, you may want to consider upgrading the shipping to UPS 3 Day Select or faster. Please e-mail or call us to confirm the best method for your order, 1-888-225-2865.
If your order is USPS priority mail for domestic delivery, you will also need to order the DECEMBER 17th, 2007. We are unable to ship USPS orders the same day as the order is received, but generally by the next business day. There is USPS delivery on Monday, December 24th, 2007.
For International deliveries, we will ship using USPS International Priority Service. In most cases, we will need to quote you the rates. Please e-mail or call to confirm the transit time and cost to your destination. In general, these orders should be placed no later than DECEMBER 7th, 2007. We are NOT responsible for custom delays or customs and additional charges in the destination country.
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What is your return Policy?
All purchases are backed by our 100% Satisfaction Guarantee:
You will receive a full refund for all returned product received back within 30 days of original order. For
gift orders placed during the 2007 holidays, the 30 days will commence
from December 25th, 2007. We will only process returns from and
refunds to the party who ordered the product, not the gift recipient.
You will only be refunded against your original method of payment.
Notes:The
refund does not include original or returned Shipping & Handling
expenses (Free shipping has a cost to us so this will be debited from
the return credit). Used merchandise is NOT refundable. Only product
that is in its original undamaged packaging complete with all
Instructions, Tags etc is accepted for return. Special orders are not
returnable.
Please call
us at 206-340-5995. You must do this as we will automatically send back
at your expense, returns that do not have an RMA number.
We will issue an RMA number when you call.
Return
product to address listed below. Be sure to enclose a piece of paper
with the RMA number the name and address used to place the order
clearly printed on it. The RMA number must be clearly written on the
outside of the package.
Indicate if you would like to exchange your item for another, or if you'd like a refund.
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Do you ship the same day you receive the order?
In most cases, yes. If an order is received before 3.00PM Pacific Standard Time, Monday-Friday, it will go out the same day. (UPS does not pickup on the weekend or deliver on Saturday and Sunday.)
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Who is responsible for warranties on your products?
Playaboule imports all of the products you see on this web site directly from the manufacturers. We are responsible for all warranty claims. There is no "passing the buck" with us. Contact us with any quality issues.
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Can I see the shipping charges without entering all my contact info?
Yes.
When you click "Add" on the product page, you are taken to the checkout
page where there is a button called "Shipping Rates". Click that button,
enter your zip code in the panel that pops up and a list of optional
shipping methods with their real time and actual charges from the respective websites of UPS or USPS (if available) will be displayed.
Note-
When shipping Internationally, there may additional charges upon
delivery for Import and brokerage fees. Please check your countries
import rules and regulations before ordering.
Overnight and 2 Day Shipping- All airfreight carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and airfreight charges will NOT be refunded for this reason. Orders must be received by 3pm PST.
We are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
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Where offered, free shipping is UPS ground only. How do I get the product faster?
All
products with Free Shipping go UPS Ground. If you would like a faster
shipping method, please note in the comment section, and the additional
shipping charges will be added to your total. UPS Ground free shipping
offers do not apply to Hawaii, Alaska, APO or International
destinations.
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Where is the receipt sent?
If the order has the same Ship To and Billing Address the receipt with
invoice is packaged with the order. If the Ship To Address is
different, we always mail the receipt and invoice to the Billing
Address and NOT to the Ship to address. Unless requested otherwise in
the comment section during Checkout.
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Delivery to P.O. Boxes and APO's.
Sorry,UPS(United Parcel Service)does not deliver to P.O. Boxes or APO
addresses. Orders to P.O. Boxes and APO's must be shipped via the USPS
(United States Postal Service). You can choose this method of shipment
at check out. If you select UPS service incorrectly, we will contact
you to quote the USPS shipping cost. If we are offering UPS free
ground shipping, we apologize but this offer cannot be extended to PO
Boxes and APO deliveries, you will be contacted and quoted the cost for delivery via the USPS.
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Do you make a profit from the shipping charges?
Definitely not. We regard this as a service to our customers and in fact our charges for shipping are typically a few dollars less than the published UPS prices. Or in many cases FREE!!
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Do you add to the order for the shipping box, packing materials or handling?
We don't add any packaging or handling charges to your order. As with shipping we regard this as a service to our customers.
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